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Stage 6 — Operations

Financial control and audit

Reporting is not a formality. It is the document the owner decides with.

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The longest stage — it runs for years. All services →

Every month the owner should have one document showing what came in, where it went and what changed against last month and last year.

With an operating hotel the work starts with an audit: the last 12–24 months of figures, a site visit, conversations with the team and a review of channel, rate and cost structure.

What it covers

Accounting and reporting

  • Accounting, payroll, VAT and tax reporting
  • Monthly owner reporting in the format banks use

Budget and cost control

  • Annual budget and monthly variance analysis
  • Cost control by line item
  • GOPGross Operating Profit — profit before ownership costs such as rent, debt and depreciation. and the flow left to the owner

Operational audit

  • Operational audit of a working property
  • An improvement plan and priorities following the audit

An audit is not criticism — it is a map

An operational audit gives you a document stating where revenue is leaking, what can be fixed quickly and free, and what needs investment.

After that you decide whether to fix it yourself or hand over management. The audit creates no obligation.

Frequently asked questions

What is an operational audit?
A two-week review that answers one question: where the money leaks. We look at pricing, channels, food cost, stock, labour cost, procedures and reporting. The result is a prioritised action plan.
We have an accountant — do we still need this?
An accountant records the past and meets your tax obligations. Operational financial control is about the future: budget, variances, cost control by line, and a report the owner can actually read. They are two different jobs and do not replace one another.
What is USALIUniform System of Accounts for the Lodging Industry — the international hotel accounting standard that makes figures comparable. and do we need it?
It is the international accounting standard for hotels, which arranges revenue and cost the same way everywhere. Its point is comparability: you can measure your figures against the market or another property. In branded hotels it is required anyway.
What is GOPGross Operating Profit — profit before ownership costs such as rent, debt and depreciation. and what should it be?
GOPGross Operating Profit — profit before ownership costs such as rent, debt and depreciation. is gross operating profit, before ownership costs — what the hotel itself earns. For a mid-scale city hotel the benchmark is 30–40% of revenue. A lower figure usually points to labour cost and the F&BFood and Beverage — restaurant, bar, breakfast, room service and banqueting. operation.
How does theft come to light?
Rarely through one big incident, usually through disorder: stock does not match the paperwork, wastage rises without explanation, voided checks multiply at the till. Controls surface this automatically — which is why we install procedures rather than suspicion.
After the audit, am I obliged to give you the management?
No. The audit is standalone work and the result is yours — you can implement it with your own team. If you later decide to move to a management contract, that is a separate decision and a separate agreement.

Want to know exactly where the money goes?

Write or call. We will look at the project, tell you what information we need and how soon you will have an answer. The first conversation is free.

+995 322 560 565Or write to usMonday to Friday, 10:00–19:00