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Stage 6 — Operations

Hotel management

We take responsibility for daily operations — revenue, cost, team and the guest experience.

Get in touch+995 322 560 565
01Planning and advisory 02Brand and franchise 03Architecture and design 04Development 05Fit-out and procurement 06Recruitment and training 07Food and beverage 08Pre-opening 09Sales and marketing 10Revenue management 11Hotel management 12Financial control and audit

The longest stage — it runs for years. All services →

A hotel rarely loses money through one big mistake. It loses it every day, a little at a time — in the wrong rate, an empty room, one employee too many and a guest who never comes back.

The owner gets one accountable team and monthly reporting in the format the bank asks for. The hotel gets a system that does not depend on one person.

What it covers

Team and standards

  • General manager and management team
  • Standard operating procedures and a KPIKey Performance Indicator — the measure by which a person's or department's result is judged. system

Daily operations

  • Daily operations: front office, housekeeping, engineering
  • Quality control and mystery guest audits
  • Management of guest reviews and complaints

Owner reporting

  • Monthly owner reporting and the annual budget
  • Audit, rebranding and optimisation of an operating property

A management contract does not mean giving up control

The owner remains the owner: they approve the annual budget and capital expenditure and see monthly reporting. We execute, account for it and answer for the result.

Managing a hotel is not hiring one general manager. It is a system: pricing, channel mix, cost control, procedures and people. If one link is missing, the rest does not work.

Frequently asked questions

What does a management contract mean?
It means we take responsibility for the hotel's daily operation: the team, the standards, pricing, sales, cost control and reporting. The property stays yours and so does the revenue; we operate it on your behalf.
How long is the contract?
Usually three to five years with a renewal option. A shorter term does not work, because the first year goes on building the team and embedding the systems, and results appear from the second.
What control does the owner keep?
You approve the annual budget and capital expenditure. Key appointments are agreed with you, and you receive the monthly report. Operational decisions are ours — that is what we are there for.
Whose employees are the staff?
Normally the hotel's, meaning your company's. We recruit, train and manage them, while wages are paid from the property's budget. A different model is possible and would be set out in the contract.
What reporting do I receive and how often?
A monthly report: revenue by segment, occupancy, ADRAverage Daily Rate — room revenue divided by the number of rooms sold., RevPARRevenue per Available Room — occupancy multiplied by average rate; it measures rate and occupancy together., costs by line, GOPGross Operating Profit — profit before ownership costs such as rent, debt and depreciation. and variance against budget. Plus a short weekly note on booking pace. The format can be adapted to what you need.
Is there a minimum size?
There is no hard limit, but below about 25 rooms a full management company is usually too expensive. In those cases we more often offer individual services — revenue management, an audit or training.

Your hotel operates, but the result falls short?

Write or call. We will look at the project, tell you what information we need and how soon you will have an answer. The first conversation is free.

+995 322 560 565Or write to usMonday to Friday, 10:00–19:00